Staff
Our priorities are parallel to those of the 6 dimensions of Quality
Patient Centered
Our process must first consider what is in the patients (our customers) best interest aligned with the organization’s goals and objectives.
Timely
In an effort to promote a seamless process it is important to provide a timely service that demonstrates our commitment to our customers with our responsiveness. The gold standard for patient contact from time of referral is 24-48 hours or the next business day.
Efficient
Efficiency is a dynamic process that requires diligence and ongoing assessment to determine the best practices for work flow and decision making. Our role is to continually assess our processes and maximize our productivity through standardization, consistency and communication. Each of us is accountable to one another to assure operations are done in the most efficient manner at all times.
Effective
Our work flow and communications should be completed in a manner that maximizes the benefit to our customers. Our effectiveness will be measured by the satisfaction of our customers both internal and external along with our ability to meet our other priorities and goals.
Safe
All work should be done in a safe manner and in accordance with Salem Hospital policies and within the scope of nursing practice and each individual’s license requirements.
Equitable
We will strive to be fair and equitable to all of our customers at all times.